Terms of Service

1. About Us

Shahi Consultants Pty Ltd (ABN 97 702 554 943) is a professional consulting company based in Perth, Western Australia. Our website is https://shahiconsultants.site and our contact email is ceo@shahiconsultants.site.

2. Our Services

We provide professional consulting services as described on our Services page. The specific scope, deliverables, timelines, and fees for any engagement will be set out in a written proposal, quote, or engagement letter provided to you before work commences. Where a proposal or quote conflicts with these Terms, the proposal or quote will prevail to the extent of the inconsistency.

3. Quotes and Engagements

• Quotes provided by us are valid for thirty (30) days from the date of issue, unless otherwise stated in writing.
• A quote is an invitation to treat and does not constitute a binding agreement until accepted by you and confirmed by us in writing.
• Work will only commence once the engagement has been confirmed in writing and any required deposit has been received.
• You can request a quote via our Get a Quote page or by emailing ceo@shahiconsultants.site.

4. Fees and Payment

• All fees are stated in Australian dollars (AUD) and include GST where applicable, unless otherwise stated.
• Invoices are payable within fourteen (14) days of the invoice date, unless alternative terms are agreed in writing.
• Overdue accounts may attract interest at a rate of two per cent (2%) per annum above the Reserve Bank of Australia cash rate, calculated daily.
• We may suspend work, or withhold deliverables, where invoices remain unpaid beyond the agreed terms.
• Deposits paid for engagements may be non-refundable where work has already commenced, as set out in the relevant proposal.

5. Client Responsibilities

To enable us to deliver our services effectively, you agree to:

• Provide accurate, complete, and timely information reasonably required for the engagement;
• Respond to requests for feedback or approvals within a reasonable timeframe;
• Ensure you have all necessary rights, licences, and approvals for any materials you provide to us;
• Comply with all laws applicable to your business and your use of our services.

Delays caused by a failure to meet these responsibilities may affect agreed timelines and may result in additional fees where significant rework or rescheduling is required.

6. Intellectual Property

• All intellectual property owned by you before the engagement, and any materials you supply to us, remain your property.
• All intellectual property owned by us before the engagement, including our methodologies, templates, and know-how, remains our property.
• Upon full payment of all fees due, you are granted a perpetual, non-exclusive, royalty-free licence to use the final deliverables prepared for you for the purposes set out in the proposal.
• You must not reproduce, resell, or redistribute our deliverables, frameworks, or materials without our prior written consent.

7. Confidentiality

Both parties agree to keep confidential all non-public information disclosed by the other party in connection with an engagement, and to use such information only for the purposes of the engagement. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law. This obligation survives the completion or termination of an engagement.

8. Limitation of Liability

To the maximum extent permitted by law, Shahi Consultants Pty Ltd will not be liable for any indirect, incidental, special, or consequential loss or damage, including loss of profits, revenue, or business opportunity, arising from or in connection with our services or these Terms. Our total aggregate liability for any claim arising out of or in connection with an engagement is limited to the fees paid by you for that engagement.

9. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you by the Australian Consumer Law, being Schedule 2 of the Competition and Consumer Act 2010 (Cth), or any other applicable law in Australia that cannot be excluded by contractual terms.

Our services come with guarantees under the Australian Consumer Law that cannot be excluded. You are entitled to a replacement or refund for services not rendered with due care and skill, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have services remedied if they fail to be of a quality reasonably fit for purpose, and the failure does not amount to a major failure.

10. Termination

• Either party may terminate an engagement with fourteen (14) days’ written notice to the other party.
• We may terminate an engagement immediately if you fail to pay an invoice when due, or if you breach these Terms and fail to remedy the breach within seven (7) days of written notice.
• Upon termination, you must pay all fees for work performed up to the date of termination, and we will deliver any completed work product to you.

11. Privacy

We handle your personal information in accordance with our Privacy Policy. By engaging our services, you consent to the collection, use, and disclosure of your information as described in that policy.

12. Amendments to These Terms

We may update these Terms from time to time. The current version will always be published on this page, together with the date of the most recent update. Continued use of our website, or engagement of our services after an update, constitutes acceptance of the revised Terms. Material changes to an existing engagement will be confirmed with you in writing.

13. Governing Law

These Terms are governed by the laws of Western Australia and the Commonwealth of Australia. Both parties submit to the exclusive jurisdiction of the courts of Western Australia.

14. Contact Us

If you have any questions about these Terms, please contact us:

• Email: ceo@shahiconsultants.site
• Or via our Contact page.

Shahi Consultants Pty Ltd
ABN 97 702 554 943
Perth, WA, Australia