Privacy Policy

Last updated: 4 March 2025

Shahi Consultants Pty Ltd (ABN 97 702 554 943) is committed to protecting the privacy of everyone who visits https://shahiconsultants.site and every client who engages our professional consulting services. This Privacy Policy explains how we collect, hold, use and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs).

1. Scope of this policy

This policy applies to all personal information we handle through this website (including the contact form and the quote request form), by email, and in the course of providing consulting services to clients in Perth, across Western Australia and Australia-wide. By using our website or engaging our services, you agree to the handling of your personal information as described on this page.

2. The personal information we collect

Depending on how you interact with us, the personal information we may collect includes:

• your name and email address;
• your business or organisation details;
• the content of your enquiry, project brief or engagement;
• information you provide when requesting a quote through our quote form;
• billing and payment records relating to our services; and
• technical information such as browser type, device type and pages visited, collected through cookies and analytics tools.

We do not ordinarily collect sensitive information (such as health, religious or political information). If we ever need to collect sensitive information, we will do so only with your consent or where otherwise permitted by law, consistent with APP 3.

3. How we collect personal information

We collect personal information:

• directly from you, when you complete a form on this website, send us an email, or communicate with us during a consultation or engagement;
• from third parties, such as a referring colleague, where you have consented or where it is reasonable to expect us to do so; and
• automatically, through cookies and analytics software as you browse the site.

4. Why we use personal information

We use personal information to:

• respond to your enquiries and provide the information you request;
• prepare quotes, proposals and engagement documents;
• deliver our consulting services and manage client engagements;
• invoice clients and keep accurate business and taxation records;
• improve the content, performance and usability of this website; and
• send occasional updates about our services where you have opted in. You may opt out at any time by emailing us.

5. Disclosure of personal information

We do not sell, rent or trade personal information. We may disclose it:

• to service providers who help us operate our business, such as website hosting, cloud storage, email and analytics providers;
• to professional advisers, such as accountants or auditors, where reasonably required;
• where disclosure is required or authorised by law, or by a court or tribunal; and
• with your consent.

Some of our service providers may be located outside Australia. Where personal information is disclosed to an overseas recipient, we take reasonable steps to ensure that the recipient handles it in accordance with the Australian Privacy Principles, consistent with APP 8.

6. Security and retention

We hold personal information in electronic records protected by reasonable technical and organisational safeguards, including access controls and secure storage. We retain personal information only for as long as necessary for the purposes described in this policy, including any record-keeping obligations that apply to Australian businesses. When information is no longer required, we take reasonable steps to destroy it or de-identify it, consistent with APP 11.2. No method of transmission or storage is completely secure, and we cannot guarantee absolute security of your information.

7. Cookies and analytics

This website uses cookies and similar technologies to understand how visitors use the site and to improve its performance. You can configure your browser to refuse cookies or to alert you when cookies are being used. Some features of the site may not function fully if cookies are disabled.

8. Access and correction

You may request access to the personal information we hold about you, and ask us to correct information that is inaccurate, out of date or incomplete, consistent with APPs 12 and 13. To make a request, email ceo@shahiconsultants.site. We will respond within a reasonable period and, where appropriate, provide access free of charge. In the limited circumstances permitted by the APPs, we may decline a request and will explain our reasons.

9. Complaints

If you believe we have breached the Australian Privacy Principles or this policy, please contact us first so we can investigate and respond. Email ceo@shahiconsultants.site with details of your concern. We aim to acknowledge complaints promptly and to resolve them fairly and efficiently. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version is always published on this page, so we encourage you to review it periodically.

11. How to contact us

Privacy enquiries can be directed to:

Shahi Consultants Pty Ltd
ABN 97 702 554 943
Perth, Western Australia
Email: ceo@shahiconsultants.site

Please note that we correspond by email for all privacy matters.